Support Engineer

Are you interested in networks and network security? Do you like to solve technical problems and help others? Then we may be looking for you, because at GREYCORTEX we are expanding our team with someone who will help our partners and customers to use our product Mendel. 

Mendel is a smart and practical network detection and response (NDR) solution that protects the network infrastructures of hospitals, banks, technology companies and many other interesting customers. Mendel processes large volumes of data from network traffic and uses algorithms and machine learning to find known and emerging security threats. In addition, it can do many other things – for example, show what’s happening in users’ networks or alert customers about bad settings of network elements and performance problems.

We are looking for a colleague for the position of

Support Engineer

Full-time position
Location: JIC, Brno-Medlánky, Czech Republic

About the Position


You will be working in a small Customer Success team with your colleague Pavel. Customers, partners and colleagues will come to you for advice. You will use your ability to consider things from different perspectives and engage critical thinking.

Your job will involve:

  • Analysing and resolving reported requests
  • Working together to eliminate identified problems
  • Obtaining feedback for the product team
  • Creating and expanding technical knowledge base for customers and technical support needs
  • Training partners and customers

Your Skills

You are a great match for us if you have:

  • Knowledge of networking (application protocols TCP/IP, DNS, HTTP, LDAP, TLS, etc.)
  • Linux basics (command line, basic bash scripting, basic SQL queries)
  • Working with network traffic using tools like Wireshark or tcpdump
  • Experience in communicating with foreign customers via email and phone
  • English at least at B1 level
  • Czech at native speaker level

What We Offer

You can look forward to:

  • 5 weeks holiday + 4 sick days
  • Flexible working hours and home office
  • Annual salary bonus
  • Training allowance
  • Laptop
  • Flat rate for telephone
  • Meal allowance
  • English courses
  • Joint events like barbecues, sport, board games
  • Delicious coffee 🙂

If you think you are a great fit for this position, send us your CV to the email below, including a few lines explaining why we should hire you – even if you do not meet all our requirements.

We look forward to hearing from you!

Email: [email protected]
Tel: +420 602 732 467

By sending us your CV, you agree that GREYCORTEX s.r.o. can process your personal data for recruitment purposes. We will process your data in compliance with the current personal data privacy and processing legislation of the Czech Republic (101/2000 Sb.).